Return and Refund Policy
At OGTRIO, we value your trust and want you to feel confident with every purchase. Our return and refund policy is designed to be clear, fair, and customer‑friendly.
Returns
Products can be returned only if they are received in a damaged or defective condition.
To initiate a return, please contact us within 48 hours of delivery with photos or proof of damage.
Items must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once your return is approved, we will process a full refund to your original payment method.
Refunds are typically completed within 7–10 business days after inspection of the returned item.
Shipping charges are non‑refundable unless the return is due to our error.
Ogtrio
Replacements
If you prefer, we can send a replacement product instead of a refund.
Replacements are subject to product availability.
Non‑Returnable Items
Products that are used, customized, or not in their original condition cannot be returned.
Certain categories such as fragrances and candles may not be eligible for return once opened, due to hygiene and safety reasons.
